Need of Quality Management and Quality Principles in Technical Education

Abstract

A continuous improvement process consists of a scientific, systematic approach to meeting the needs of external and internal customers by continuously improving systems. Phrases that are synonymous with TQM include Continuous Quality Improvement (CQI), Total Quality Control (TQC), Continuous Improvement (CI), and Total Quality Systems (TQS). One of the major motivators for the quality movement in industry has been the issue of survival. The loss of sales to foreign competition and an ever-decreasing profit margin has forced companies to rethink how they do business, including the use of Total Quality Management (TQM), to survive. The same message has become increasingly important to educational organizations as well. For many technical educational institutions, the selling point for implementing a quality program was a leaner budget, as well as the promise of higher efficiency and productivity inherent in certain quality systems.