Some Perspectives on Total Quality Management (TQM) in Technical Institutes

Abstract

The concepts of Total Quality Management (TQM) have become relevant for technical institutes driven by the competitive pressures and needs and aspirations of various stakeholders. A lot of emphasis is being put on the quality and standard of education provided by these institutions. Growth and survival of these institutes totally depends upon the work culture, incorporation of voice of customers and error free processes which drive these institutes. It is being increasingly recognized that high quality of products and services are associated with customer satisfaction and they are the key points for survival for any technical institute. Various Concepts of Total Quality Management (TQM) are relevant in this context. To aid the successful implementation of TQM some directions are identified in this paper.