Journal of Engineering Education Transformations

Abstract

The effectiveness of academic practices and hence student satisfaction in terms of academic engagement is a critical issue for any higher education institute. This work proposes the NAAC student satisfaction survey as a reliable and effective instrument to gauge the academic health of the institute. It demonstrates that the student feedback on the academic practices if analyzed and followed up with appropriate actions, helps improve the student satisfaction index at the institute level and that of departments. The work proposes the hypothesis that the improvement in the student satisfaction index of the institute over four years belongs to concerted efforts and actions taken based on annual survey findings. The hypothesis is tested with the help of ANOVA to validate the findings and conclusion of the work.

Keywords: NAAC student satisfaction survey; student satisfaction index; academic health; ANOVA