SHEJWALKAR, P. C. TQM in Higher Education. Journal of Engineering Education Transformations, [S. l.], p. 84–86, 1999. DOI: 10.16920/jeet/1999/v13i1-2/114225. Disponível em: https://journaleet.in/index.php/jeet/article/view/990. Acesso em: 5 dec. 2025.