SINGH, B. B.; CHAURASIA, S. P. Total Quality Management in Technical Institutes. Journal of Engineering Education Transformations, [S. l.], p. 87–91, 1999. DOI: 10.16920/jeet/1999/v13i1-2/114226. Disponível em: https://journaleet.in/index.php/jeet/article/view/989. Acesso em: 5 dec. 2025.