BHUSHI, Umesh M.; VIZAYA KUMAR, K. Implementation of Total Quality Management in Technical Education-A Framework. Journal of Engineering Education Transformations, [S. l.], p. 92–104, 1999. DOI: 10.16920/jeet/1999/v13i1-2/114227. Disponível em: https://journaleet.in/index.php/jeet/article/view/988. Acesso em: 5 dec. 2025.