RATNALIKA, N. V. Total Quality Management for Excellence in an Engineering Institute. Journal of Engineering Education Transformations, [S. l.], p. 31–38, 2010. DOI: 10.16920/jeet/2010/v23i3/113448. Disponível em: https://journaleet.in/index.php/jeet/article/view/1221. Acesso em: 5 dec. 2025.