RATNALIKAR, N. V. Quality Concept to TQM Philosophy. Journal of Engineering Education Transformations, [S. l.], p. 1–12, 2007. DOI: 10.16920/jeet/2007/v20i1-4/115251. Disponível em: https://journaleet.in/index.php/jeet/article/view/1165. Acesso em: 18 dec. 2025.