CHAND, Piar; GUPTA, Yogesh. The Philosophy of Total Quality Management. Journal of Engineering Education Transformations, [S. l.], p. 13–19, 2007. DOI: 10.16920/jeet/2007/v20i1-4/115253. Disponível em: https://journaleet.in/index.php/jeet/article/view/1163. Acesso em: 5 dec. 2025.