SALLIS, Edward. Implementing TQM. Journal of Engineering Education Transformations, [S. l.], p. 1–8, 2006. DOI: 10.16920/jeet/2006/v20i1/114647. Disponível em: https://journaleet.in/index.php/jeet/article/view/1123. Acesso em: 5 dec. 2025.