DESHMUKH, S. G. Some Perspectives on Total Quality Management (TQM) in Technical Institutes. Journal of Engineering Education Transformations, [S. l.], p. 44–59, 2006. DOI: 10.16920/jeet/2006/v14i3-4/113367. Disponível em: https://journaleet.in/index.php/jeet/article/view/1111. Acesso em: 17 dec. 2025.