SPARKES, John J. Quality in Higher Education. Journal of Engineering Education Transformations, [S. l.], p. 26–35, 1999. DOI: 10.16920/jeet/1999/v13i1-2/113793. Disponível em: https://journaleet.in/index.php/jeet/article/view/1005. Acesso em: 5 dec. 2025.