TANNOCK, J. D. T.; BURGE, S. E.; JACKSON, N. R. Development and Implementation of a Specification for a Departmental Quality Management Framework. Journal of Engineering Education Transformations, [S. l.], p. 46–54, 1999. DOI: 10.16920/jeet/1999/v13i1-2/113795. Disponível em: https://journaleet.in/index.php/jeet/article/view/1003. Acesso em: 5 dec. 2025.